Refunds & Returns
Last updated: 24th July 2026
Our 90-day money-back guarantee
Hair takes around three months to respond, so we give you three months to decide.
Take Daily Ritual every day and if it's not for you, email us within 90 days of your first order and we'll refund it in full. No hoops, no interrogation, no packaging excuses. You don't need to send the pouch back.
The guarantee applies to your first order only, one per customer.
Your legal right to cancel
Separately from our guarantee, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason.
To cancel, email us at admin@mytumee.com within that period. You then have a further 14 days to return the goods to Tumee Ltd.
Because Daily Ritual is a consumable supplement sealed for health and hygiene reasons, we can only accept returns of unopened, sealed pouches under this right. This doesn't affect your rights if the product is faulty or not as described.
We'll refund you within 14 days of receiving the goods back, or of you providing proof you've sent them. Refunds go to your original payment method.
Faulty or damaged items
If your order arrives damaged, or the product is faulty or not what you ordered, email us at admin@mytumee.com within 30 days with your order number and a photo. We'll replace it or refund you in full, including any delivery costs, under the Consumer Rights Act 2015.
Subscriptions
You can pause, skip or cancel your subscription at any time from your account — see our Subscription Policy.
Cancelling a subscription doesn't automatically refund an order that's already been dispatched, but if you cancel and something ships anyway, tell us and we'll put it right.
How to start a return or refund
We aim to reply within one working day.
Refunds are processed to your original payment method and typically appear within 5–10 working days, depending on your bank.